RETURNS & REFUNDS
RETURNS & REFUNDS
At Tek, customer satisfaction is important to us.
If you need to return a product or request a refund, our team will be happy to assist you in the simplest, most transparent, and efficient way possible.
Please read the information below carefully.
RIGHT OF WITHDRAWAL
In accordance with applicable European regulations, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, please send a request by email to:
including:
• your order number;
• the product(s) you wish to return;
• any relevant information regarding the return.
RETURN CONDITIONS
To be eligible for a return, the product must:
• be returned within 14 days of the return request;
• be unused or used only to the extent necessary to verify its characteristics and functionality;
• be returned in its original condition;
• include the original packaging and any accessories provided.
Tek reserves the right to refuse returns that do not comply with the conditions listed above.
NON-RETURNABLE PRODUCTS
For hygiene and/or customization reasons, the following products cannot be returned:
• products personalized with engravings or customizations requested by the customer;
• products damaged due to improper use;
• products returned incomplete or without their original packaging.
This does not affect your statutory rights in the event of defective or non-conforming products.
HOW TO MAKE A RETURN
1. Contact our team
Email us at [email protected] and include your order number and the reason for the return.
2. Wait for confirmation
Our customer care team will provide all the necessary instructions to proceed with the return.
3. Prepare your package
Carefully pack the product, preferably using the original packaging.
4. Ship the return
Send the package according to the instructions provided by our team.
5. Receive your refund
Once the returned product has been received and inspected, we will process your refund according to the timelines outlined below.
RETURN SHIPPING COSTS
Unless otherwise specified:
• return shipping costs are the responsibility of the customer;
• if the product is defective, damaged, or shipped in error, Tek will cover the return shipping costs.
REFUND PROCESSING TIMES
Once the returned product has been received and inspected:
• the refund will be processed within 14 days;
• the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Please note that processing times may vary depending on your bank or payment provider.
DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged product or a product different from the one ordered, please contact us within 48 hours of delivery and provide:
• your order number;
• a description of the issue;
• photographs of the product received, if applicable.
Our team will promptly review the situation and provide the most appropriate solution.
A RESPONSIBLE APPROACH TO RETURNS
As a Benefit Corporation, Tek promotes a conscious and responsible approach to purchasing and returns.
Every return involves additional transportation, packaging, and environmental impact. For this reason, we encourage customers to contact us before initiating a return. Our team will be happy to provide support, guidance, and assistance in finding the best possible solution together.
Tek is also committed to:
• reducing waste associated with shipping and returns;
• encouraging the responsible use of packaging materials;
• continuously improving its logistics and customer service processes.
FAQ
How long do I have to request a return?
You have 14 days from the date of delivery.
Can I return a personalized product?
No, unless the product is defective or does not conform to the order.
When will I receive my refund?
Within 14 days of receiving and inspecting the returned product.
Do I have to pay for return shipping?
Unless the product is defective or shipped in error, return shipping costs are the responsibility of the customer.
Can I exchange a product?
To verify whether an exchange is possible, please contact our customer care team.
CONTACT US
For any questions or assistance requests:
Email: [email protected]
Website: Tek Italy
Tek S.r.l. Società Benefit
Via del Tecchione 32
20098 San Giuliano Milanese (MI) – Italy